Email
Write to us
support@spekita.comInclude the registered telephone number, request reference and approximate time of the issue. Never send your PIN or OTP.
SpekitaPay
Account and payment support
We can help with payment requests, references, transaction history, account access and applicable device-plan information.
Telephone
Call us
+255 652 772 743Use this verified number for SpekitaPay support enquiries.
Forgotten SpekitaPay PIN
On the sign-in page, select Forgot PIN? and enter the verified telephone number. Only a confirmed account may request an SMS OTP and create a new PIN. Never share your OTP or PIN.
Payment still pending
Do not submit another payment immediately. SpekitaPay continues checking the authorized payment provider and will show a final status when it becomes available.
Payment declined
If the provider declined or timed out before confirmation, verify the transaction history before attempting another payment.
Security
SpekitaPay never asks you to enter a mobile-money PIN inside the app. Enter a payment PIN only in the authorized prompt from your mobile network.